The cause of this error is when a cashier did a "Blind close shift" and not completely closing their shift. In a sense their shift still exist and we need to close their shift out completely. So what we need to do is add a button in mPOS with the operation "Show blind closed shifts".
Go ahead and open up AX and browse to: Retail > Setup > POS > Profiles > Button grids.
Once we are in the button grid form we want to select the button grid that we want to place this button in. In my case it was button grid 90.
We then want to click on "Designer" at the top of the form. We will see a layout design of the buttons.
Go ahead and click "New button" and that will add a new button to our layout design.
With the new button we want to right-click and select "Button properties".
In Action dropdown box we want to select Show blind closed shifts.
Then on Text on button give it a descriptive name, I went ahead and name exactly like the action of the button.
Once everything is done go ahead and run 1070 and 1090 job so it can be pushed to the store. If everything is done correctly you should be able to log in to mPOS and your button should be there. What we need to do now is click on the Show blind closed shifts. you should see a list of blind closed shift. What we need to do next is close those shifts. Go ahead and select the shift and at the bottom right corner select Close shift and select Yes.
Once all of that is done you should be able to declare your start amount and do your tender declaration! :D
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