Async Client Troubleshoot

Async Client

Have problem getting Async Client Service running after you have successfully installed the Async Client component?

If you decided to configure the Async Client after you installed the component. This is where things gets weird. Async Client Service won’t be installed if you don’t configure during the setup. Not exactly sure why it does that, but the service will be missing if you don’t do the configuration before the installation.

Let's go ahead and open up MS AX Setup and proceed to where you add/install Async Client component.

We need to go ahead and do our configuration during the setup. If you’re not sure where to get Async Server URL you can check it in the IIS. For Channel database ID, Username, and Password that can be found in AX > Retail > Setup > Retail scheduler > Channel integration > Channel database. If everything is filled out correctly, then you should get a message stating that “connection successful!”

Next we need to point which Message Database the Async Service is talking to. We generally find this in the SQL Server Management. Proceed with the setup.

After the installation completed successfully. We can go into our “Service” and check to see if the service is up and running. If all goes well, then you should be able to see the service, and that’s it! You have successfully installed Async Client and the service that needed to run the client.